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Return Policy

Product Exchange/Return

If you found your product was fake, had manufacturing defect, or damage not caused by you, please contact our CS team to apply for product exchange within 7 days (including weekend and public holidays) after you received your products. Late application will not be accepted.
Photos and/or videos for the application may be required upon our request.
Following situations will not be accepted for exchange/return:

- The product had been used.
- The product had been washed.
- The product had been damaged or stained by you.
- The product was incomplete.
- The product was free gift or redeemed item.
- The product was personal hygiene product or consumable.

Once the order is confirmed, no cancellation or refund will be accepted for personal reasons.